Last Updated: August 20, 2026
Welcome to SILEXEO.
At SILEXEO, we aim to provide a simple and fair replacement and refund process for our customers.
1. 7-Day Replacement Policy
SILEXEO offers a 7-Day Replacement Policy for eligible product issues.
If you receive a damaged, leaking, defective, incorrect, or missing product, please contact us within 7 days of delivery.
2. Unboxing Video
A complete and continuous unboxing video is mandatory for replacement or refund claims.
The video should:
- Start before opening the sealed package.
- Clearly show the shipping label.
- Show the complete opening process without cuts or editing.
- Clearly show the product received.
Claims may be reviewed and verified based on the unboxing video and order details.
3. Perfume Returns
Opened or used perfumes are generally not eligible for return.
Returns or refunds will generally not be provided only because the customer does not like the fragrance or has a different personal fragrance preference, provided the correct and non-defective product was delivered.
4. Replacement & Refund
After verification, SILEXEO may provide a replacement for eligible product issues.
If a replacement is not possible, an applicable refund or other appropriate resolution may be provided.
For prepaid orders, approved refunds will generally be processed to the original payment method.
5. Order Cancellation
Cancellation requests may be accepted before dispatch.
Once an order has been dispatched, cancellation may not be possible.
6. RTO
For orders returned to origin due to an incorrect address, customer unavailability, refusal to accept delivery, or other customer-related reasons, applicable shipping or re-shipping charges may apply as mentioned in our Shipping Policy.
7. Contact Us
For Return, Replacement or Refund-related queries:
SILEXEO
Email: silexeoperfume@gmail.com
Note: Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.
