Last Updated: August 18, 2026
Welcome to SILEXEO.
At SILEXEO, we aim to deliver your orders safely, securely, and as quickly as reasonably possible. Please read the following Shipping Policy before placing your order.
1. Order Processing & Dispatch
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.
Orders placed on Sundays and public holidays may be processed on the next business day.
Once your order is dispatched, tracking details may be provided through SMS, email, or other available communication methods.
2. Delivery Time
SILEXEO currently delivers across India (PAN India).
After dispatch, orders are generally delivered within 6–7 business days.
This is an estimated timeline and may vary depending on the PIN code, courier service, weather conditions, or other circumstances.
3. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.
If a Free Shipping offer is available, the applicable terms will be displayed on the website or at checkout.
4. Cash on Delivery (COD)
Where available, customers may place orders using Cash on Delivery (COD).
Any applicable COD Charge will be payable by the customer and the applicable amount will be clearly displayed at checkout.
COD may not be available for every PIN code or every order. SILEXEO may contact the customer to verify a COD order where necessary.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared through SMS, email, or other available communication methods.
You can use the tracking information to check the status of your shipment. If the tracking information does not update for an extended period, please contact us for assistance.
6. Address & Contact Information
Customers are responsible for providing complete and accurate information, including:
- Full Name
- Mobile Number
- Complete Address
- City
- State
- PIN Code
Once an order has been dispatched, the delivery address or mobile number may not be changeable.
SILEXEO will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
7. Failed Delivery / RTO
If an order cannot be delivered due to an incorrect or incomplete address, customer unavailability, unanswered calls, refusal to accept the order, or repeated failed delivery attempts, the shipment may be marked as RTO (Return to Origin) and returned to SILEXEO.
If an RTO order is requested to be shipped again, additional re-shipping charges may apply.
For prepaid orders that are returned due to customer-related delivery failure, any applicable refund will be processed according to our Return & Refund Policy and applicable law.
8. Damaged / Leaking / Incorrect / Missing Product
If you receive:
- A damaged product
- A leaking product
- An incorrect product
- A missing item
please contact SILEXEO within 24 hours of delivery.
The following may be required to verify your claim:
- A complete and continuous unboxing video
- Clear photographs of the package
- Clear photographs of the product
- Order number
Claims submitted without an unboxing video may require additional verification. Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.
9. Delivery Delays
Delivery may be delayed due to public holidays, severe weather, natural disasters, courier network disruptions, transportation issues, incorrect customer information, or other unforeseen circumstances.
SILEXEO will make reasonable efforts to assist customers in such situations.
10. International Shipping
SILEXEO currently ships within India only. International shipping is not currently available.
11. Contact Us
For any shipping, delivery, or tracking-related queries, please contact us.
SILEXEO
📧 Email: silexeoperfume@gmail.com
